Member Portal FAQ

All Member Profiles

Q: How do I download the 2023 Member Badge?
A: The 2023 Membership Badges are now available at login for download here.

Q: How do I update my profile?
A: To update your profile, click on "My Profile" in the member portal menu. Review your information, make changes as necessary, and click on the "Save Changes" button to update your profile.
Please note: All "required" fields must be filled out prior to updating your profile otherwise changes will not be saved.

Username & Password Assistance

Q: I do not know my username and password.
A: If you are a current member of LISA you can retrieve your username and a temporary password via email by clicking here and entering the email address that was used to sign up for your account.
 
Q: I don't know the email address that was used to sign up for my account
A: If you attempt to retrieve your credentials and your email does not match what we have on file please contact the LISA office by calling or submit your question to us by email here.
 
Q: I received an email containing my username and a temporary password, what next?
A: Please proceed to the login page and type in your username and temporary password.
 
Q: I am having trouble accessing my account with the username and temporary password that was sent to me.
A: We recommend that you type the username and password that was provided via email. If you copy and paste the selection into the username and password fields, sometimes you are copying and pasting an extra "space" which the system will not recognize.
 
Q: I pressed the "Retrieve Username and Password" button more than once, will I get more than one email?
A: You can retrieve your username and a temporary password as many times as you wish but the system will send you additional emails. Note that the most recent email you've received will contain the temporary password that will allow you to access your account.

Q: This is my first time signing into the new Member Portal system. How do I access my account?
A:  The primary account holder must log in to the Member Portal first. If you are the primary account holder, follow directions in the question below. If you are not the primary account holder, please contact the primary account holder at your organization to add you to your company's profile. Directions to add new employees to your account can be found below.
 
Q: I am a current member. How do I access my account?
A: If you know your username and password please click here to login. If you do not know your username and password you can retrieve that information by clicking here and entering the email address that was used to sign up for your account.

Primary/Company Administrator

Employee Changes

Q: How do I add new employees to the company's membership?
A: To add new employees to your company's existing membership with LISA, click on "My Colleagues" in the member portal menu.
Note: Please check the "Review/Modify a Contact" dropdown menu on this page to ensure the colleague has not already been added
 
Click on "Add a Company Administrator" or "Add a Company User" to add a colleague to your company account.
There are two types of employees you can add. Each has different levels of permission within the member portal:

  • Company Administrator: Can add, manage, and delete employee's profiles within the company when logged in
  • ​Company User: Can only manage their own profile, and cannot see other's information when logged in
Note: For each Company Administrator or Company User that you add to your company account you will be creating a username and password for each one. This username and password that you set for each would need to be provided to each Company Administrator or Company User so that they can access their account. An alternative option would be to guide them to the password reset page so that they can enter their email address for their new account you setup and submit in order to receive an email with their username and a temporary password.

Q: How do I delete or change an employees profile?
A: If you are the Primary or Company Administrator contact for the Organization, you can manage employee profiles under "My Associates" in the member portal menu. Select the individual you wish to change or delete from the "Review/Modify a Contact" dropdown menu. Once their profile loads, make changes as necessary and select "Save Changes" to update their profile or select "Delete Contact" and "Save Changes" to delete the contact.

Membership/Payments

Q: How can I renew my membership online?
A: You can renew your company's membership with LISA by selecting "Membership Renewal" in the member portal menu. To pay for membership dues by credit card, select "Register & Pay Online".

Q: How do I pay membership dues once I receive the invoice?
A: You can pay your company's membership with LISA by selecting "Company Invoices" under Member Company Admin in the member portal menu. To pay for membership dues by:

  • Credit Card: Select "Make Payment" and click on "Enter Payment Method".

  • Wire/ACH: Select "View Invoice" and submit a Wire transfer using the banking details included within the invoice.

  • Check: Select "View Invoice" and mail a check to the LISA Headquarters address located at the top of the invoice.