Globalization Insider

In this issue…

Editorial: Motorcycles That Page You When Your Cell Phone Rings • Rebecca Ray, Managing Editor, LISA
Tips for Managing Multi-cultural, Multi-site Teams (premium) • M. Katherine (Kit) Brown, Principal, Comgenesis, LLC
Focus on Standards: LISA Promotes Terminology Standards in Beijing • Kara Warburton, Chair, LISA Terminology SIG & Terminologist, IBM
Visionaries: Countdown to Warsaw: Rory Cowan and Mark Lancaster Face Off (premium) • Rory Cowan, Chairman, President & CEO, Lionbridge
Mark Lancaster, Chairman & CEO, SDL
Interviewed by Rebecca Ray, Managing Editor, LISA
Symantec Discusses Outsourcing QA for Localized Products: Trials and Tribulations (premium) • Tommy McShane, Director of Quality Assurance, Symantec
Ken O�Brien, SQA Engineer, Symantec
Interviewed by Rebecca Ray, Managing Editor, LISA
Money Talks: From Colgate to Chuppies (premium) • John Freivalds, Managing Director, JFA Marketing
Advertorial: 30th Internationalization & Unicode Conference: Hot Topics in Internationalization, Globalization and Localization

Symantec Discusses Outsourcing QA for Localized Products: Trials and Tribulations

Tommy McShane, Director of Quality Assurance, Symantec
Ken O�Brien, SQA Engineer, Symantec
Interviewed by Rebecca Ray, Managing Editor, LISA

Symantec has worked very hard to outsource much of its QA for localized products over the last two years, while maintaining good, long-term relationships with their service providers. Tommy McShane and Ken O’Brien share what they have learned in the following article, along with their thoughts on how QA will be different two years from now.

Editor’s Note: McShane and O’Brien also want to know what you think. In order to share best practice about outsourcing in this area, they will be facilitating a special 90-minute workgroup session on global QA issues during this year’s LISA Forum Europe in Warsaw in November. We invite you to click here to provide the topics that you would like to see covered during the session.

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