Editor’s Note: The following Letter to the Editor from Serge Gladkoff, President of Logrus International, is the result of a recent discussion among LISA Members about emerging concerns in software testing and QA. During the discussion, a very simple, but crucial, issue was posed:

We have our own internal testing team, and testing is one of our core competencies. Give me the reason, then, why our software development group should ever outsource multilingual testing at all? [Paraphrased]

Here is Gladkoff’s answer to this question: