Globalization Insider

In this issue…

Giving Back • Rebecca Ray, Global Business Editor
GILT Metrics – Slaying the Word Count Dragon • Andrzej Zydron, Technical and Research Director, xml-Intl Ltd., Member, OASIS Technical Committee for Translation Web Services
Is Gutenberg Guilty? • Frederico Carvalho, Project Manager, All Tasks Technical Translations
TMX: Maximizing the Return on your Translation Memory Investments
Web Services for Translation • Peter Reynolds, Bowne Global Solutions & OASIS Translation Web Services Technical Committee
The Key to Successful Outsourcing: Long-term Partnerships (premium) • Sylke Denfeld, Project and Vendor Manager, WH&P
Don’t Just Do It! Automate It. (premium) • Bonnie Bonomé (Globalization Project Manager), Sushma Patel (Internationalization Engineer) & Lum Twilligear (Localization Engineering Lead), IBM Tivoli Software, Austin, Texas
Winning the War of Words • John Freivalds, Managing Director, JFA Marketing

The Key to Successful Outsourcing: Long-term Partnerships

Sylke Denfeld, Project and Vendor Manager, WH&P

Last week, most of the LISA staff attended the LISA Forum Russia, Localization Outsourcing – Business Models and Practices in St. Petersburg, held in conjunction with the Software Outsourcing Summit 2004, Russia's largest software conference for international development clients. We concentrated on (1) the benefits for Russia to enter the localization outsourcing business, (2) how to design global-ready software and (3) how the use of established industry standards reduces costs and increases revenues for companies.

What may be a new opportunity for Russian companies, though, has become “old hat” for language services providers in many other parts of the world. We wanted the perspective of a mid-sized service provider that has been “in the outsourcing trenches” long before it was fashionable and found it at WH&P in Sophia Antipolis, France. Sylke Denfeld, Project and Vendor Manager for WH&P, explains why the key to the entire outsourcing process is project management, no matter how simple or complex the project. She then provides insights into how to be successful at managing customers in today’s outsourced environment.

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