In this issue…

Confusion in the Cost-Value Chain of Localization Services (premium) • Jaap van der Meer, R.R. Donnelley Global Software Services
Quality Issues in Internationalization (I18N) and Localization (L10N) (premium) • Emmanuel Uren, Robert Howard and Tiziana Perinotti
An Update on the Eastern European Survey
Translation Tool Technology - A WHA Evaluation Report (premium) • Emilio Alesiani, Project Manager, Word House Associates, Rome, Italy
LISA 1995 Executive Committee Candidate Statements (premium)
The LISA Forum Mountain View, California (6-8 November, 1994) (premium)
Tales of Legacy Code and Ancient Character Sets (premium) • Jeff Ramsden, Senior Localization Engineer, AT&T Language Line Services

Quality Issues in Internationalization (I18N) and Localization (L10N)

Emmanuel Uren, Robert Howard and Tiziana Perinotti

1. Introduction & Definitions

In our experience, there is a large discrepancy between the ways that translators and engineers view the question of quality; translators appear to be concerned with the accuracy of translation while engineers are more concerned with functionality. An American dictionary gives the following definitions (among others):

Quality: Degree of Excellence
Degree of Conformance to a Standard
Inherent or Intrinsic Excellence
Assurance: Certainty
Freedom from Doubt
Quality or State of Being Certain
Something that inspires Confidence

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