Outsourcing to MLVs

In this model most or all aspects of localization are outsourced to a single vendor (sometimes two or three) who in turn outsources specific languages to other vendors. This vendor (called a multiple language vendor or MLV) handles project management and the task of locating appropriate resources for projects. Many MLVs also offer value-added services such as testing, design, authoring, DTP, and interpretation in order to offer an attractive and comprehensive services package. The MLV model has become the most common model and is the default option for most developers.

Advantages of the MLV model include:

• Tremendous flexibility. MLVs have a large network of partners to call upon to meet demand and respond to various kinds of projects. In addition, because MLVs work with many clients, developers can effectively buy fractional increments of project management and translator time from an MLV. While a developer with in-house project managers would need two project managers to cover an amount of work that would ideally call for 1.5 project managers, an MLV can dedicate the precise amount needed for this client.
• Simplified project management. MLVs specialize in managing the localization process and have often invested heavily in automation of that process. Because of this investment their clients often experience a very painless localization experience free from a management burden.
• Added services. MLVs often offer a wide variety of services beyond basic localization and can assist in project internationalization, authoring, multimedia production, and other types of projects that require specialized knowledge.

Disadvantages of the MLV model include:

• Reduced control for developers. The result of simplified project management is that developers have less control over projects and less contact with the actual localizers. MLVs add an extra layer of management that effectively filters the flow of information between the developer and the localizers.
• Quality issues. While many MLVs offer excellent quality, the lack of direct contact between developer and localizer means that meeting quality goals and proactive quality assurance can sometimes be an issue. While quality problems can affect any business model, the MLV model is somewhat more problematic in this area.

In addition, MLVs typically have a number of clients, meaning that smaller clients can sometimes be at something of a disadvantage in their dealings with service providers.