Manage Change

Rally your staff behind your plans, and measure how your organization performs against its global objectives.

Rollout and Change Management

User acceptance is one of the key challenges in technology implementations. Projects often fail because teams circumvent the system or sometimes even find ways of sabotaging the project. We put your investments to work by creating a true partnership between management and staff to help you accomplish your goals quickly, powerfully and effectively.

One-day Discovery Session

• Interview key staff and stakeholders
• High-level report of findings and recommendations

Three-day Discovery Session

• Interview key staff and stakeholders
• Interview technology vendors and implementers
• Identification of key causes for change resistance
• Plan for change management initiatives
• Guidelines for results agreements for staff and stakeholders
• Recommended set of performance measurements and success criteria

International Product/Service Design, Development and Management

Capturing each market’s local requirements and understanding how to integrate them into your global product/service architecture is a critical organizational skill. We can benchmark how your organization designs, develops and manages its international products/services. Leverage our expertise (1) to build productive global virtual teams that are cross-functional and multicultural and (2) to develop the right metrics to measure the success/failure of these teams.

One-day Discovery Session

• Assessment of the current landscape and issues with a focus on (1) current working relationships between teams and (2) the key factors in your processes and workflow that will foster/hinder success now and in the future
• Review of best practices for creating and managing productive Global Virtual Teams that are cross-functional and multicultural
• Determination of the metrics to be implemented to measure success/failure
• Top 5 most common challenges in international product/service design and how to overcome them
• Next steps to be taken

Three-day Discovery Session

• Assessment of the current landscape and issues with a focus on (1) current working relationships between teams and (2) the key factors in your processes and workflow that will foster/hinder success now and in the future
• Review of best practices for creating and managing productive Global Virtual Teams that are cross-functional and multicultural
• Determination of the metrics to be implemented to measure success/failure
• Top 5 most common challenges in international product/service design and how to overcome them
• On-site interviews with key personnel from the following teams:
  • Executive Team
  • R&D/Development Team
  • Sales/Sales Support Team
  • Marketing Team: Product Marketing, Advertising, Customer Training
  • Customer/Technical Support Team
  • Operations: Manufacturing/Distribution/Fulfillment Team
  • Operations: Legal/Regulatory Compliance
• Recommendations on the actions to be taken to enable the organization to meet its metrics for success