Electronic Banking in Malaysia

Electronic Banking in Malaysia

   

Banking institutions have become an essential component of most economies. Whether they are described as ‘engines’ for economic growth or whether they act as ‘conduits’ towards promoting economic growth, the simple fact remains that they are inextricably linked to the economy and its well-being.

Innovation has become an essential ingredient to service and remain useful in a changing and competitive environment. Banking, having perceived this fact, have taken towards this route of innovation without much hesitation. Of late, however, technological innovation has become the name of the game. Banks have enabled a vast array of financial products and services being made available to retail and wholesale customers through electronic distribution channels, commonly referred to as e-banking. This trend is not totally unexpected as banks have always been at the forefront of harnessing technology to improve products, customer satisfaction and efficiency.